Return Policy

Last updated: July 2026

1. Return Window

You may return most items within 7 days of delivery. The return request must be initiated within this period. Items received after 7 days are not eligible for return.

2. Conditions for Return

To be eligible for a return, the item must be:

• • In its original, unopened packaging
• • Unused and in the same condition as received
• • Accompanied by the original invoice/receipt
• • Free from any damage caused by the customer

If the wrong product was delivered, an item arrived damaged in transit, the product had already expired, or part of your order is missing, these conditions don't apply — contact us and we'll make it right regardless of packaging or usage.

3. Non-Returnable Items

• • Prescription medicines (unless wrong, damaged, or expired)
• • Opened or partially used products
• • Items without original tags and packaging
• • Products marked as "Non-Returnable" on the product page
• • Free gifts or promotional items

4. Refund Process

1. Submit a return request via WhatsApp, email, or the My Orders page
2. Our team will review the request within 24 hours
3. If approved, we'll arrange a free pickup from your address
4. Once received and inspected, the refund is processed within 5-7 business days
5. Refund is credited to the original payment method — for Cash on Delivery orders, refunds are made via bank transfer

5. Exchange Policy

We currently offer exchanges for damaged or wrong products only. If you need a different product, please initiate a return and place a new order.

6. Contact for Returns

To initiate a return, contact us at kknutrivet@gmail.com or WhatsApp us at +91 78469 32453 with your order ID and reason for return.