Return Policy

1. Return Window

Request a return for eligible items within 7 days of delivery. This deadline applies to submitting your request, not to when the return reaches us. Approved returns include free pickup; no return shipping fee is charged.

2. Conditions for Return

To be eligible for a return, the item must be:

• In its original, unopened packaging
• Unused and in the same condition as received
• Accompanied by the original invoice/receipt
• Free from any damage caused by the customer

Report wrong, transit-damaged, expired or not-as-described products, or missing items, within 7 days of delivery. The unopened, unused and original-packaging conditions do not prevent us from reviewing these issues, including for prescription medicines or products marked Non-Returnable. Contact us with your order ID and details so we can resolve the issue.

3. Non-Returnable Items

• Prescription medicines (unless wrong, damaged, or expired)
• Opened or partially used products
• Items without original tags and packaging
• Products marked as "Non-Returnable" on the product page
• Free gifts or promotional items

4. Refund Process

1. Submit a return request via WhatsApp, email, or the My Orders page
2. Our team will review the request within 24 hours
3. If approved, we'll arrange a free pickup from your address
4. Once received and inspected, the refund is processed within 5-7 business days
5. Refund is credited to the original payment method — for Cash on Delivery orders, refunds are made via bank transfer

5. Exchange Policy

We currently offer exchanges for damaged or wrong products only. If you need a different product, please initiate a return and place a new order.

6. Contact for Returns

To initiate a return, contact us at kknutrivet@gmail.com or WhatsApp us at +91 78469 32453 with your order ID and reason for return.