Return Policy
Request a return for eligible items within 7 days of delivery. This deadline applies to submitting your request, not to when the return reaches us. Approved returns include free pickup; no return shipping fee is charged.
Eligible for Return
- ✓Eligible unused items in original, unopened packaging, with the original invoice or receipt and no customer-caused damage
- ✓Wrong product delivered
- ✓Product damaged during transit
- ✓Expired product received
- ✓Missing items in your order
- ✓Product not as described
Not Eligible for Return
- ×Prescription medicines (unless wrong, damaged, or expired)
- ×Opened or partially used products
- ×Items without original tags and packaging
- ×Products marked as "Non-Returnable" on the product page
- ×Free gifts or promotional items
- ×Return requests submitted more than 7 days after delivery
Report wrong, transit-damaged, expired or not-as-described products, or missing items, within 7 days of delivery. The unopened, unused and original-packaging conditions do not prevent us from reviewing these issues, including for prescription medicines or products marked Non-Returnable. Contact us with your order ID and details so we can resolve the issue.
How to Initiate a Return
- 1Submit a return request via WhatsApp, email, or the My Orders page
- 2Our team will review the request within 24 hours
- 3If approved, we'll arrange a free pickup from your address
- 4Once received and inspected, the refund is processed within 5-7 business days
- 5Refund is credited to the original payment method — for Cash on Delivery orders, refunds are made via bank transfer
Refund Process
Refunds are processed to the original payment method. For COD orders, refunds are made via bank transfer. You'll receive a confirmation once the refund is initiated.