You can request deletion of your KK Nutrivet account and the personal data linked to it. Sign in and submit a request; our team reviews it, and if approved your account is erased automatically 30 days after you asked. You can cancel any time before then.
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How the request works
- Sign in and submit a deletion request from this page. Your request is recorded immediately.
- Our team reviews it. We check for open orders, pending refunds or disputes that must be settled first.
- If approved, erasure is scheduled for 30 days after your request. The erasure runs automatically on that date.
- You can cancel the request from this page at any time before erasure. After that, deletion cannot be undone.
What is deleted
- Your name, email address, mobile number and sign-in credentials.
- Saved delivery addresses, pet and animal profiles, and profile photos.
- Your cart, shared carts, saved stock alerts and abandoned-cart records.
- Prescription uploads and care-chat (Dr. Paw) conversation history.
- Push-notification subscriptions, marketing SMS preferences and loyalty/KK Coin history.
- Referral records, exit feedback and optional analytics identifiers tied to your account.
What we must keep
A few records have to survive an erasure request because the law requires us to keep them. They no longer identify you as a customer:
- Orders, invoices, payment, refund and courier records, which Indian tax and consumer-protection law requires us to retain. These stay linked to an anonymised stub, not your name or contact details.
- Prescription and consultation records where a professional record-keeping duty applies. Contact us if you want these reviewed separately.
- Security and processing logs, retained for the period described in our Privacy Policy.
Order and invoice records are kept for eight years from the end of the financial year in which the order was placed, as required by Indian tax law. After that period they are deleted. See the Privacy Policy for the full retention schedule.
If you cannot sign in
Email kknutrivet@gmail.com with the subject Account deletion request and include the mobile number or email address registered on the account. We may ask you to verify ownership before deleting it. Requests are reviewed and actioned within 30 days.
You can also call +91 78469 32453 during business hours.
What deletion does not do
- It does not cancel an order that is already in transit. Contact support first if you need to cancel.
- It does not delete reviews or questions you posted publicly, because they are not linked to your account details. Email us if you want a public post removed.
- It does not remove records we are legally required to retain, as explained above.